04_User Research
I developed five main questions to discuss with my interviewees with some subtopic questions to learn more about my users and what they like and are looking for. here is a link to the full in-depth interview script.
MAIN QUESTIONS
1 _ How was your last experience when you were trying to find something?
2 _ What are some of your preferred aspects that you look forward to at church?
_ What could have made this process easier?
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_How do they affect the rest of your week?
_How do you feel when you do not get to experience these things?
3 _ What are traits in a church that are most important to you?
4 _ How would you go about finding a church that encompasses all of these characteristics?
_ Why do these things matter to you?
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_Would you sacrifice some of the traits you stated earlier to find a church that is convenient?
5 _ What keeps you from attending church every Sunday?
_Why are these things taking precedence over going to church?
The Users
1_ The last time she was trying to find something was directions to Lands End, she used google maps and had a positive experience.
2_ Her favorite thing about attending church is hearing the service and understanding way to be a better human and how to apply them to everyday life
3_ What she looks for most in a church is people that are within her age group (early 20s) that she could see herself potentially connecting with because of common interests on top of having faith in common.
4_ When she first moved to San Francisco she went through the process of finding a church by first doing some internet research, then she emailed about 10 churches that seemed to catch her interest to see what they had to say. Then after taking a few months attending each that caught her interest she finally found one to settle down at to call her home church
5_ Sometimes she misses a Sunday because of homework or just needing a day to sleep in. She doesn't believe these are above her religion its just how it works out with her crazy schedule sometimes.
Alana Lucas
Age 21
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1_ The last time she was trying to find something was her friends lost phone when they were out at a bar. They ended up using find my friends
2_ Her favorite thing about church is the atmosphere she loves being around people who radiate God
3_ What she looks for most in a church is her connection with the people and the messages from service these are what help keep her engaged.
4_ To find a new church she would ask friends then go through the process of trying out multiple churches until she finds one that she is comfortable with.
5_ Some of her reasons for missing church are her college soccer team or being out too late the night before and needing to catch up on sleep on her only off day.
Katri Gifford
Age 21
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Tate Sprague
Age 21
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1_ The last time he tried to find something big was what he wanted to major in for college. After a lot of searching, he stumbled upon multi media communications and described it as "Love at first sight"
2_ His favorite thing about going to church is all the positive vibes, the sense of community and all of the genuine people there make it a fun place to be for Tate.
3_ What he looks for most in a church is a good pastor, someone who is relatable and makes things easy to understand because not all of the things in the Bible are easy to understand.
4_ He considers himself a picky person so he goes around and attends multiple churches but wont stick with them unless he loves them and they fit his needs.
5_ He doesn't think he attends church as often as he should but often is missing to catch up on homework or has plans with a friend. He doesn't believe these are a priority over his religion but sometimes it seems that way.
1_ The last time she was trying to find something she was looking for specific veggies at the grocery store and they did not have what she needed for the recipe so she drove to a different grocery store.
2_ Her favorite thing about attending church is worship time. She loves singing with others and hearing how loud all the voices are harmonizing together. She enjoys imagining if God could hear the worship songs and how he would feel if he hears them.
3_ What she looks for most in a church is humbleness. What she meant by this is she needs to trust who she is listening to and the people that are delivering the service. Them showing their vulnerabilities and being honest helps her connect rather than a person who is just trying to display themselves and the church as above others.
4_ To find a new church to attend she would physically attending services or checking out online services to see if these churches have the vibe she is searching for.
5_ Sometimes she misses a Sunday because she does her travelling on the weekends. She works 9-5 during the week and the weekends are her free time to plan things with family and friends.
Olivia Wirz
Age 23
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Makayla Godden
Age 22
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1_ The last time she was trying to find something she was trying to find her headphones and wasn't looking for them as hard as she should have and found them in her shorts pocket several days later. She said it was the best feeling ever.
2_ Her favorite thing about attending church is to restart her week. She finds attending church helps her overcome her internal battles.
3_ What she looks for most in a church is the community and the people that are there. She likes when people are fully themselves by being honest people. She needs to respect the pastor and the way he delivers the message.
4_ To find a new church to attend Makayla would ask around and use word of mouth.
5_ Sometimes she misses a Sunday because she needs to catch up on sleep from being out late the night before at work.
1_ The last time he tried to find something was his phone after cross country practice, It did not go well for him he couldn't find it for an hour.
2_ His favorite thing about going to church is the free donuts
3_ What he looks for most in a church is one with "modern" services that relate the scripture to present day
4_ He attends whichever church his parents recommended to him.
5_ He doesn't think he attends church as often as he should but misses because he has homework or work outs for cross country. He believes these are equal priorities to his religion.
Garrett Mitchell
Age 20
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Silvia Fernstrom
Age 20
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1_ The last time she tried to find something was her portable phone charger. She was in a rush to get somewhere and losing this item was stressful for her until she finally located it.
2_ His favorite thing about going to church is the music especially when there are live bands there.
3_ What he looks for most in a church is one with people around her age there so she feels like she can connect more with her church's community.
4_ To find a church she will reach out to friends in the area and ask around for their recommendations.
5_ She doesn't attend chruch as much as she would like to because she is in 5 college classes, works an internship and just runs out of time.